Privacy Policy
Last Updated: October 2025
Welcome to MOI Engineering (“Company,” “we,” “our,” “us”). We are committed to protecting your privacy and ensuring that your personal information is handled responsibly and transparently. This Privacy Policy explains how we collect, use, store, and protect your data in compliance with the Digital Personal Data Protection Act, 2023 (India) and the General Data Protection Regulation (GDPR – EU/EEA).
By using our website or services, you agree to the terms described below.
1. Information We Collect
We may collect and process the following categories of information:
a) Personal Information You Provide
Name, email address, phone number, and postal address
Company name, designation, and business details
Inquiry or feedback content submitted through our contact forms
Payment and billing information (if applicable)
b) Information Collected Automatically
IP address, browser type, operating system, and device information
Pages visited, time spent, and referring URLs
Cookies and analytics data (see Section 6)
c) Information from Third Parties
We may receive limited data from business partners, analytics providers, or social media networks to enhance our services or advertising reach.
2. Purpose of Data Collection
We use your data for legitimate business purposes, including:
Providing and improving our engineering solutions and services
Responding to your inquiries and customer support requests
Processing payments, quotations, or proposals
Sending service updates, newsletters, or promotional materials (with your consent)
Complying with legal and contractual obligations
Preventing fraud, unauthorized access, or misuse of our systems
We never sell or rent your personal data to third parties.
3. Legal Basis for Processing (GDPR Compliance)
If you are located in the European Union (EU) or EEA, we process your data based on one or more of the following lawful bases:
Consent — when you voluntarily provide data or subscribe to communications
Contractual necessity — to deliver requested services or process transactions
Legitimate interests — such as improving our offerings or maintaining security
Legal obligation — to comply with applicable laws or government requests
4. Your Rights (DPDP Act & GDPR)
You have the following rights regarding your personal data:
Right to Access: Obtain a copy of your personal data.
Right to Correction: Request rectification of inaccurate or incomplete data.
Right to Erasure (“Right to be Forgotten”): Ask for deletion of your data, subject to legal retention requirements.
Right to Withdraw Consent: Withdraw previously given consent at any time.
Right to Data Portability: Receive your data in a structured format (GDPR only).
Right to Grievance Redressal: File a complaint with our Grievance Officer (India) or a supervisory authority (EU).
To exercise these rights, contact us using the details in Section 11.
5. Data Sharing & Disclosure
We may share your information only with:
Trusted service providers (e.g., IT hosting, analytics, payment gateways)
Business partners or affiliates involved in project execution
Regulatory authorities or law enforcement, where legally required
Prospective buyers or investors during business restructuring (under strict confidentiality)
All third parties are bound by contractual obligations to protect your information and use it only for the intended purpose.
6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
Ensure website functionality and performance
Analyze visitor behavior and improve usability
Personalize user experience
You may manage or disable cookies in your browser settings. However, disabling them may affect some site features.
7. Data Storage & Retention
We store your data on secure servers located in India or other jurisdictions with adequate data protection standards.
Your personal data is retained only as long as necessary for business, contractual, or legal purposes, after which it is securely deleted or anonymized.
8. Data Security
We implement robust technical and organizational security measures to prevent unauthorized access, loss, misuse, or alteration of data.
Despite our best efforts, no digital transmission is entirely secure. In case of any breach, we will notify affected users and authorities as required by law.
9. International Data Transfers
For international clients, your data may be transferred to or processed in countries outside your region. We ensure such transfers comply with applicable laws and use standard contractual clauses or equivalent safeguards for protection.
10. Children’s Privacy
Our services are not intended for individuals under the age of 16.
We do not knowingly collect personal data from minors. If such data is identified, it will be deleted promptly.
11. Contact & Grievance Redressal
If you have any concerns, requests, or complaints about this Privacy Policy or your data rights, please contact:
Data Protection & Grievance Officer
MOI Engineering
[C-15, Industrial Area, Phase – 1, Mohali, Punjab – 160055, India]
📧 Email: info@moiengineering.com
📞 Phone: [+91-+91-75084-99499]
For EU residents, you may also contact your regional Data Protection Authority.
12. Updates to This Policy
We may periodically revise this Privacy Policy to reflect legal or operational changes. The updated version will be posted on our website with a new “Last Updated” date.
We encourage you to review this page regularly to stay informed.
13. Consent
By using our website, contacting us, or submitting your information, you consent to the collection and use of your data as outlined in this Privacy Policy.