FAQs
FAQs – Frequently Asked Questions
Your Questions Answered
At MOI Engineering, we understand that you may have questions about our products, services, and support. Below, you’ll find answers to some of the most commonly asked questions. If you don’t see your question here, feel free to Contact Us.
Answers to Common Customer Questions
Have questions? Find quick answers in our comprehensive FAQ section, organized by topic.
Topics Covered Include
- Product FAQs: Specifications, compatibility, and capabilities.
- Service FAQs: Details about repairs, AMCs, and installation.
- Spare Parts FAQs: Availability, compatibility, and ordering process.
“Don’t see your question here? Contact us for personalized support.”
General Questions
What industries does MOI Engineering serve?
We serve a variety of industries, including:
- Tobacco (cigarette making and packaging).
- Pharmaceuticals (capsule and blister packaging).
- Consumer Goods (soap and detergent wrapping).
- General industrial applications with special-purpose machines.
Where are MOI Engineering products available?
We have a global presence, with clients in over 50 countries. Visit our Distributor Locator to find a partner near you.
Does MOI offer customized machines?
Yes, we specialize in custom machine design to meet unique production requirements. Learn more on our Custom Machine Design page.
Product Questions
What types of wrapping machines do you offer?
We provide high-speed wrapping machines, soap and detergent packaging machines, and special-purpose machines tailored for unique industrial needs.
Are your machines compatible with existing production lines?
Yes, our machines are designed for seamless integration with most production environments. We also offer customization for specific requirements.
Do you supply spare parts for MOLINS machines?
Absolutely. We provide a comprehensive range of spare parts for MOLINS machines, including rollers, belts, sensors, and custom-manufactured components.
Service Questions
What is included in your repair services?
Our repair services cover diagnostics, replacement of damaged components, calibration, and testing to restore optimal machine performance. Visit our Repair Services page for details.
What are Annual Maintenance Contracts (AMCs)?
AMCs include scheduled inspections, preventive maintenance, and priority support to minimize downtime. Learn more on our AMC Plans page.
Do you provide installation and training?
Yes, we offer on-site installation and operator training to ensure your machines run smoothly from day one.
Support Questions
How do I request a spare part?
You can visit our Spare Parts page to browse available parts or submit an inquiry using our Contact Form.
What should I do if my machine stops working?
Contact our support team immediately via our Support Hotline for troubleshooting assistance or repair scheduling.
Can I track the status of my service request?
Yes, our team will provide updates on your service request. For more details, contact us at info@moiengineering.com.
Ordering Questions
How do I place an order?
You can place an order by contacting us through our Inquiry Form or by calling our sales team at +91-75084-99499.
What payment methods do you accept?
We accept wire transfers, credit cards, and other standard payment methods. For details, contact our finance team.
How long does delivery take?
Delivery times depend on the product and location. Our team will provide an estimated timeline when you place your order.
Still Have Questions?
If your question isn’t listed here, we’re happy to help.
Submit an Inquiry or call our support hotline: +91-75084-99499
Need More Help?
Visit our Contact Us page to get in touch.